Franciscan Children’s is committed to respecting and protecting the rights of its patients and families. We strive to provide care sensitive to culture, race, religion, gender, sex, gender identity, sexual orientation, marital status, disability, source of payment, and national origin.

Franciscan Children’s follows both State and Federal patient rights and regulations. For minors and patients unable to make decisions, these rights are upheld by the parent/legal guardian, except for patients under eighteen years old who are legally emancipated.

To download our Patient Rights & Responsibilities statement in English, please click here.

To download our Patient Rights & Responsibilities statement in Spanish, please click here.

To download our Patient Rights Responsibilities statement in Portuguese, please click here.

For questions, please contact our Patient Advocate:

Amanda Voysey
Patient Advocate
Franciscan Children’s
617-254-3800, ext. 7723

In addition, you have the right to discuss your concerns with any of the following agencies:

Massachusetts Department of Public Health
99 Chauncy Street, 2nd Floor
Boston, MA  02111
617-753-8000

Massachusetts Board of Registration in Medicine
200 Harvard Mill Square, Suite 330
Wakefield, MA 01880
800-377-0550

The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
800-994-6610 or complaint@jointcommission.org

Massachusetts Department of Mental Health
Clinical and Professional Services of Licensing
25 Staniford Street
Boston, MA 02114-2575
617-626-8000

Furthermore, every Medicare beneficiary who is admitted as an inpatient will receive a standardized notice titled “An Important Message from Medicare” upon admission and within two days of discharge. It is essential for the Medicare beneficiary to review, sign, and date this document. As a recipient of Medicare, you possess the right to address any concerns regarding the quality of care or services with the patient representative. If you find yourself unsatisfied, you also have the right to contact the Medicare Quality Improvement Organization: Livanta at 866-815-5440, TTY: 1-866-868-2289.