At Franciscan Children’s, we adhere to both Federal and Massachusetts civil rights laws, ensuring that we do not discriminate based on various factors, including race, color, national origin, citizenship, alienage, creed, age, disability, religion, or sex (including pregnancy, sexual orientation, and gender identity).
We treat all individuals equally and do not engage in exclusion or differential treatment based on these protected characteristics.
For individuals with disabilities, we offer free aids and services to facilitate effective communication with us. This includes the provision of qualified sign language interpreters and information in alternative formats, such as large print, audio, accessible electronic formats, and
others.
For those whose primary language is not English, we also provide free language services, including qualified interpreters and written information in languages other than English.
If you require these services, please reach out to our Interpreter Services Department at (617) 254-3800 ext. 4700 (TTY 711) or (617) 779-1280 (TDD).
If you believe that Franciscan Children’s has not provided these services or has engaged in discrimination based on race, color, national origin, age, disability, religion, or sex (including
pregnancy, sexual orientation, and gender identity), you have the right to file a grievance. Please contact:
Franciscan Children’s
ATTN: Compliance ACA Section 1557
30 Warren Street
Brighton, MA 02135
Phone: 617-779-1111 (TTY 711)
Email: ComplianceACASec1557@franciscanchildrens.org
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Franciscan Children’s is available to help you. Please contact us at:
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail/phone at:
U.S. Department of Health and Human Services
200 Independence Avenue, SW, Room 509F, HHH Building
Washington, DC 20201
Phone: 800-368-1019 or 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html
We are here to help. Visit us at 30 Warren Street, Brighton, MA, minutes from the Mass Pike, Commonwealth Avenue, and the Longwood Medical Area.
We want to hear from you! Reach us by calling 617-254-3800 or fill out our contact form. If you are experiencing a medical emergency, dial 911.
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